Return & Refund Policy

• Return requests must be made within 7 days of receiving your order.
• The item must be unused, in its original packaging, with all accessories and free gifts included.
• Proof of purchase (order number) is required.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/video. We will arrange a free replacement or full refund — including delivery charges.

Tip: please record an unboxing video for electronics; it helps us resolve claims faster.

• Items damaged due to misuse, drops, or unauthorized repair.
• Products with missing serial numbers, accessories, or original packaging.
• Earbuds/headphones where the hygiene seal is broken (unless defective).

1. Email support@gadgetghor.com or call +880 1700-000000 with your order number.
2. Our team confirms eligibility and shares a return address / pickup option.
3. Pack the item securely and hand it to the courier.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method (bKash/Nagad/bank). For Cash on Delivery orders, refunds are issued via mobile banking.

Products marked with a warranty are covered against manufacturing defects for the stated period. Warranty claims are handled separately from the 7-day return window — contact support with your order number to begin a claim.